FAQs
Frequently Asked Questions
Do you offer worldwide shipping?
Yes, we offer free delivery worldwide. Orders are shipped through our trusted global logistics partners to ensure a smooth and reliable experience.
How long does delivery take?
Delivery times typically range between 5–10 business days, depending on your location and product availability. You will receive tracking details once your order has been shipped.
Are your products authentic?
Yes. All items are sourced through verified global partners, ensuring authenticity, quality, and premium craftsmanship.
Where are your products shipped from?
Our products are fulfilled through a network of international suppliers, which allows us to offer a curated selection of luxury designer pieces.
Can I return an item?
Yes, we accept returns on eligible items within 14 days of delivery. Items must be unused, in original condition, and include all original packaging and tags.
Do you offer exchanges?
We do not offer direct exchanges. If you wish to change an item, please return it and place a new order.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor your delivery in real time.
What payment methods do you accept?
We accept all major credit cards, as well as secure payment options including Shopify Payments and PayPal.
What if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.
How can I contact you?
For all inquiries, please reach out via our Contact Us page or email us at support@goelmbrands.com. Our team is here to assist you.