Return & Refund Policy
Last Updated: Feb 23rd, 2026
At Go Elm & Co, we are committed to delivering a refined shopping experience defined by quality, authenticity, and customer satisfaction.
Returns
We accept returns on eligible items within 14 days of delivery.
To qualify for a return:
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Items must be unused, unworn, and in original condition
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All original tags, packaging, and labels must be intact
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Items must be returned in their original packaging
Non-Returnable Items
Due to hygiene and product integrity, the following items may not be eligible for return:
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Underwear or intimate apparel
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Final sale items (if applicable)
Return Process
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Contact us at support@goelmbrands.com with your order number and reason for return
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Once approved, you will receive return instructions
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Ship the item to the provided return address
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect
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We recommend using a trackable shipping service, as we are not responsible for lost returns
Refunds
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Once your return is received and inspected, your refund will be processed
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Refunds are issued to the original payment method
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Please allow 5–10 business days for processing after approval
Exchanges
We do not offer direct exchanges at this time.
If you wish to replace an item, please return the original item and place a new order.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos and details. We will resolve the issue promptly.
Important Note
As our products are sourced through verified global partners such as BrandsGateway, return processing times and locations may vary depending on the supplier.
Contact Us
For all return inquiries, please contact:
📧 support@goelmbrands.com